Citizen Complaint

The Police Department encourages citizens to bring forward legitimate grievances regarding any misconduct by employees. Police Department members shall receive complaints courteously and shall handle them efficiently. All officers, upon request, are obligated to explain to inquiring citizens the complaint procedures.

Complaint Process


The Police Department recognizes that its personnel are often subject to intense pressures in the discharge of their duties. The employee must remain neutral under circumstances that are likely to generate tension, excitement, and emotion. In such situations, words, actions, and events frequently result in misunderstanding and confusion. In light of the complicated pressures of police work, it is to the advantage of all employees to have a procedure for the investigation of the more serious allegations and underlying circumstances so that complaints can be resolved.

As a rule, complaints regarding law enforcement operations will be handled through the chain of command. Complaints involving how police service is provided or a failure to provide service or improper attitudes or behavior will be investigated by the Chief of Police or his designee.

Complaints alleging improper police conduct, brutality, or misconduct involving several personnel or supervisory personnel, will be handled as an internal affairs matter, and shall be investigated at the direction of the Chief of Police.

The Chief of Police or designee shall notify the complainant, in writing or by phone, as soon as practicable, that the Police Department acknowledges receipt of the complaint, that the complaint is under investigation, that the attempt will be made to complete investigation within thirty days and that the complainant will be advised of the outcome.

If the investigation exceeds 30 days, the Chief of Police or designee shall make contact with the complainant either in writing or by phone explaining the circumstances of the delay.

Citizen Complaint Form


For your convenience, a copy of the complaint form (PDF) is available online. The form can be printed out and completed. The citizen can then bring in the completed form to the Police Department or mail it. You can also send the downloaded and completed form via email.

It is the vision of the Edwardsville Police Department to have an active partnership with the members of our community to make this a safe place to live.